Let Go and Let Bot…

Let me tell you a story. I call it, Let Go and Let Bot.

Tonight I had a technology problem when filing some very important financial documents online. I won’t bore you with the details.

Basically I did hours of work only to be derailed by a glitch in the matrix. I advanced to the point of submission and hit a wall.

So …. I called the customer service / call center that supports this institution.

The First 7 Calls

The first 7 times I called I could get no further than the automated bot that says “Please tell me what the trouble is etc….

I would respond “can’t submit application” or some variation of that.

And each time the bot would come back with some completely random response.

Me: CAN’T SUBMIT THE APPLICATION.
BOT: “Can’t locate the pay button… okay. I will send you a link with that answer”.
And then I would get a text to an answer from their FAQ page.

My stress level rising. I try again …

ME: “CAN’T COMPLETE THE APPLICATION PROCESS”.
BOT: “Forgot your password… okay. I will send a link”.

Now I’m losing my shit (that is a technical term to describe poor anger management).

ME: “APPLICATION PROBLEMS”.
BOT: “How to save application … okay I will send the link”.

Each time this happened. I would hang up. Spend 3 minutes ranting to myself (no one else was around) and then call back with the following strategy:

A) TALK SLOWER / B)TALK LOUDER.

Low Earth Orbit

Repeat that process 6 or 7 times and I am straight up blasted into orbit.

But I have to get this done. Exceedingly important.

So I go back one more time.

And this time. The bot says “one moment I will connect you to an account representative”…

After a Short Wait

The account rep comes on the phone.

She was an angel sent from the gods.

She did this funky screen share thing and went into the dark web or some shit and fixed everything.

When I got it submitted. I was the happiest person on the planet. And the tech-angel rep was also happy.

We laughed, we cried tears of joy, we celebrated the goodness of humanity.

Well, maybe not quite that intense. But for sure. It goes on the 3 good things list. 😎